Please follow the steps below to reset your password:
- Go to the login page and click on 'forgot password'
- Enter the email address associated with your Jovian Archive account
- Check your email for a message containing a link to reset your password
- Click on the link provided to proceed to the password reset page
- Enter a new password of your choice
Please ensure that the new password is strong and unique, consisting of at least eight characters with a combination of upper and lower case letters, numbers, and symbols.
If you aren't receiving your password reset email, there are a few possibilities:
- It’s in your spam or junk folder, please double check
- You didn’t verify your email after creating your account
- You signed up with a different email address
If you need assistance, please contact our customer support team.