To resolve this issues, we recommend the following:
- Check your internet connection: A faulty connection can cause an interruption and halt the library from loading.
- Log out and back in again: A simple solution that can refresh the account.
- Clear your browser’s cache and cookies: Clearing these temporary files helps ensure you are accessing the most up-to-date version of the site. Consult your browser's settings or preferences to locate the cache and cookies clearing options.
- Check if your browser is up to date: Visit www.whatismybrowser.com to see if you are using the latest version of your browser.
- Try a different browser: Sometimes, browser settings or extensions can interfere with a site's services and tools. Switching to an alternative browser can help determine if the issue is browser-specific.
If the issue persists, please contact our customer support team for assistance. Kindly include information that will help us pinpoint the problem and find a solution, such as the kind of device and browser you are using, and screenshots of the issue or any error messages you are seeing.