All of your purchased products are located in your Jovian Library—the My Library page. Your most recent purchases are listed at the top of the page. If you aren’t seeing your most recent purchase, please try the following:
- Check your internet connection: A faulty connection can cause an interruption and halt the loading process.
- Log out and back in again: A simple solution that can refresh the account.
- Clear your bowser’s cache and cookies: Clearing these temporary files helps ensure you are accessing the most up-to-date version of the site. Consult your browser's settings or preferences to locate the cache and cookies clearing options.
- Check if your browser is up to date: Visit www.whatismybrowser.com to see if you are using the latest version of your browser.
- Try a different browser: Sometimes, browser settings or extensions can interfere with a sites services and tools. Switching to an alternative browser can help determine if the issue is browser-specific.
If the issue persists, please contact our customer support team for assistance. Kindly include information that will help us pinpoint the problem and find a solution, such as the kind of device and browser you are using, and screenshots of the issue or any error messages you are seeing.